Provider Builds a Comprehensive Continuing Education Program for Financial Services Industry

by | Feb 6, 2024

During its new launch, a national testing and measurement company required a comprehensive program built for a client in order to evaluate, approve, and manage continuing education providers, courses, and instructors.

The Challenge

An organization within the finance industry contracted a nationally recognized testing and education assessment company to create and launch a new continuing education program targeted to support all 50 U.S. states and over 400,000 investment advisors. In addition to developing the program, a process and framework was needed to evaluate, approve, activate, audit, and manage continuing education providers, courses, and instructors.

Because the focus is investment advisory, understanding and staying current on both state and federal regulations is critical. With a prospective client base close to half a million professionals nationwide, a program based on industry standards and focused on attracting high-quality content and specialized expert  CE providers was paramount to success.

The Solution

Shawn quickly gathered all the requirements and developed the framework using an iterative process with the leadership team, the client’s CE committee, and external course providers. 

This included developing the process and workflow for application, all the product requirements, checklists for evaluation, online forms, approval process and rubrics, non-compliance process, mediation process, audit process, data flow and document storage, writing various rules and policies, and ultimately a user guide for CE course providers.

The Results

The framework was implemented successfully and continues to be refined to accommodate new regulations and state needs. 

  • Initially deployed in three states, it has grown to 18 states in just two years. 
  • The program manages the approval and activation of over 50  industry recognized course providers, 40+ instructors, 500+ courses to deliver 700+ credit hours of continuing education. 
  • The initiative is currently serving approximately 140,000 participants.

“We were fortunate to engage Shawn Foley to head up a large project… The project, to design and develop a program for review and approval of continuing education required by regulators, was complex with several moving parts that still needed definition…He’s a master at what he does.” 

- Senior Vice President, Test Development Solutions

“Dr. Shawn Foley was instrumental in building and deploying our continuing education platform for U.S. based investment adviser representatives. He successfully managed the scope and design phases of the project, and quickly responded to emails and issues with outstanding professionalism. We would recommend Foleyworks, and Shawn specifically, without reservation for any large-scale project management initiatives.” 

- Senior Manager, Regulatory Services at NASAA

Skills: Strategy · Continuing Education · Instructional Design · Program Design · Program Management · Scalability · Project Management · Metrics · L&D Strategy · Educational Technology · Customer Experience · Analytics · Performance Improvement · Talent Management

About Shawn Foley

Dr. Shawn Foley, Founder of FOLEYWORKS, has spent his career in management consulting, education services, and information sciences, working both in the United States and internationally. His focus has been on advancing people and talent, enhancing organizational capabilities, and accelerating the performance of businesses.

Internationally, he was a leader for workforce education and organizational development at Cerner, an Information Technology company, operating in the United Kingdom, Europe, India, Australia, the Middle East, and Africa. His  primary roles have been in education design, business development, information sciences, data analysis, and IT consulting leadership.

Shawn has also taught and presented worldwide on over 60 topics in information sciences, behavior change, organizational development, communication sciences, diversity and inclusion, and executive leadership coaching.

To schedule a consultation, please contact FoleyWorks