Scaling Services through Centralization

by | Nov 20, 2021

Organized into five individual business units, a major healthcare education provider was struggling to keep up with demand. By centralizing services, they were able to achieve 57% growth.

The Challenge

A major healthcare education provider was struggling to scale its services to meet the growing demand. Organizationally, work was divided into five critical business units, each handling its own clients. Together, they were responsible for 25% of the business and over 100+ clients. Independently, they were unable to keep up with the solutions and services they had sold and were responsible to deliver.

The Solution

After analyzing the work flows, we worked with executives and organization leaders to unite the smaller business units into one central team. They focused on 1) solution and service delivery, 2) growing revenues, and 3) increasing operational efficiency.

This was across several areas of eLearning development and continuing education. This new model leveraged the talents of the five original business leaders to develop business cases, create financial plans, enhance existing solutions, enter new markets, and generally support each other to achieve key success factors for the organization’s clients.

The Results

The team was able to scale work efforts for +100 clients and Higher Education institutions as well as +20 international organizations in the U.S., U.K., U.A.E. Qatar, and Australia.

  • Achieved 57% growth in operating earnings due to annual cost avoidance and improved expense planning while maintaining annual revenues
  • Supported the delivery of programs +10,000 Continuing Education credits to healthcare professionals 
  • Pioneered the first Virtual Hospital to educate nursing students using a real Clinical Information System (CIS) with Metropolitan Community College (MCC)
  • Negotiated several strategic alliances with business partners to create a ‘first of its kind’ point-to-consumer transaction model extending services and solutions to new markets and expanding the distribution model.

“Shawn is a deep expert in learning theory and instructional technology. He can take his academic knowledge and apply it in a pragmatic, effective way to real business and human performance challenges.”

- Chief Learning Officer

Skills: Strategy · Business Development · Program Design · Program Management · Team Management · Scalability · Project Management · Metrics · L&D Strategy · Educational Technology Solutions · Relationship Management · Account Management · Customer Experience · Analytics · Performance Improvement · Talent Management · Business Growth

About Shawn Foley

Dr. Shawn Foley, Founder of FOLEYWORKS, has spent his career in management consulting, education services, and information sciences, working both in the United States and internationally. His focus has been on advancing people and talent, enhancing organizational capabilities, and accelerating the performance of businesses.

Internationally, he was a leader for workforce education and organizational development at Cerner, an Information Technology company, operating in the United Kingdom, Europe, India, Australia, the Middle East, and Africa. His  primary roles have been in education design, business development, information sciences, data analysis, and IT consulting leadership.

Shawn has also taught and presented worldwide on over 60 topics in information sciences, behavior change, organizational development, communication sciences, diversity and inclusion, and executive leadership coaching.

To schedule a consultation, please contact FoleyWorks